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Our Promise

We will provide you with superior customer service and best value for your money. We put you, our customer first and place great value on that relationship. Our commitment is to treat you with respect and fairness and we will strive to ensure that your experience with us is professional and reliable.

Artwork Requirements

We prefer to receive the art in an Adobe Illustrator eps (vector) file in either CMYK or RGB (all fonts/typefaces outlined). We will accept electronic art in eps, pdf, tiff,or jpeg files in a PC format. Please keep in mind that artwork with high color saturations will print with better quality. All art with halftones, screens, fades or blends are subject to our review and approval.

How to Send Artwork

We make it easy ! As you begin the on line ordering process you will have the choice of either uploading or emailing your art files to us. This insures that we can match your artwork to the specific order you’ve placed. Please let us know if you need to make changes or add to the art file that you are sending us..


E-mail proofs are provided for you . Before we will begin production of your order your proof must be approved by a reply to the e-mail proof we have sent you. We request that proof approval be made within 24 hours of receipt to maintain your ship date.

Production Time

Normal production time is 5-7 business days from art approval. 1 production day FAST SHIP service is available on the items listed in our 1DAY FAST SHIP !! catagory. Special art submission and proofing requirements will apply. Unimprinted, same day ship products are also available in our NO PRINT Same Day Ship !!  catagory.


The website shipping cost calculation for our products is based on UPS Standard Ground service within the continental United States. Additional shipping charges will apply to any other type of ship method requested.


We provide product samples free of charge (moderate quantities please).


The artwork, designs and trademarks imprinted on the products displayed on this site are reproduced only as examples and do not constitute any type of endorsement from those companies or organizations.

Refunds and Returns

On every single order, we guarantee …
100% Satisfaction or we will refund or rerun your order- your choice !

If you have any problems with your order please contact customer service at 800-974-3611 within 15 days of receipt. We advise opening your merchandise to review its quality even if you do not intend to use it right away. We will issue a UPS call tag to pick up any defective product.

Copyright © 2019 Custom Sunglass Store. All rights reserved.